1. Your account
You must be at least 18 and able to sign a contract. Give us accurate info when you sign up, and keep your password to yourself. You're responsible for everything that happens under your account, whether you or someone on your team did it. If you think someone got in who shouldn't have, email spielewoym@gmail.com right away.
2. What the service does
GrazeScout scans the public web, social platforms, and forums for posts that look like buying intent, scores them, and drafts replies you can review and send. We add, change, and remove features as we go. If a change matters, we'll tell you before it happens.
3. Billing
- Each plan has a monthly lead allowance and price shown at checkout.
- Allowances reset on your renewal date and don't roll over.
- Prices are exclusive of taxes unless we have to collect them.
- Subscriptions renew automatically until you cancel. Cancel any time from your account; the cancellation takes effect at the end of the current period.
- We don't refund partial periods or unused allowance. We will refund pre-paid fees pro-rata if we materially break a feature you paid for and can't fix it within 30 days, or if the law requires a refund.
- If a payment fails, we may pause or downgrade your account until it's settled.
4. Acceptable use
Don't do any of this:
- Send spam or messages that break anti-spam laws (CAN-SPAM, GDPR/ePrivacy, CASL, anything similar).
- Harass, threaten, dox, defame, defraud, or impersonate anyone.
- Upload malware or anything designed to break a system.
- Reverse-engineer, scrape, mirror, or resell the service.
- Use the output to build a competing product or to train a model without our written go-ahead.
- Process sensitive data (health, biometric, racial, political, sexual orientation, religion) through the service.
- Get around rate limits, lead caps, or other technical safeguards.
- Use the service to break any law, including export control or sanctions.
5. Public posts and your responsibility
The leads we deliver come from posts people published on the public web. You decide what to do with them. That means you are responsible for:
- checking that contacting a person is legal in their jurisdiction (GDPR, ePrivacy, CCPA, CASL, PIPEDA, and any other law that applies);
- honouring deletion and opt-out requests they make to you directly;
- respecting the terms of the platform the post came from when you reply on that platform.
We make no promise that any specific outreach you do is lawful. That's a call only you can make.
We may stop indexing any source, drop records, or pause delivery at any time if a platform or source operator asks us to or if we decide we should.
6. Your content
Anything you put into the service stays yours. To make the service work, you give us permission to host, copy, transmit, and process it. We will not sell it, license it out, or use it to build products for anyone other than you. You promise the content you upload is yours to upload and doesn't break anyone else's rights.
7. Output from the service
The leads, scores, and drafted replies we produce are not legal, financial, medical, or other professional advice. They can be wrong. Read them before you send them. We don't claim ownership of the output we generate from your inputs; to the extent we have rights in it, we assign them to you. Anything you do with the output is on you.
8. Our intellectual property
The service, its code, models, scoring logic, design, and brand are ours. You get a limited right to use the service as described in these terms. Don't strip our notices or pretend the product is yours.
9. Availability
We aim for high uptime but don't guarantee it. The service can go down for maintenance, attacks, third-party outages, or things outside our control. We don't extend lead allowances for short outages.
10. Suspension and termination
You can cancel any time. Cancellation takes effect at the end of the current billing period.
We can suspend or close your account, with or without notice, if you break these terms, miss a payment, create a security or legal risk for us, or we're required to by law. After termination you can request a one-time export of your data within 30 days. After that we may delete it from production. Backups roll off later.
11. Disclaimers
To the maximum extent the law allows, the service is provided "as is" with no warranties of any kind, express or implied. We don't promise the output will find every signal, that any reply will land a sale, or that any platform we depend on will stay up.
12. Limitation of liability
To the maximum extent the law allows, neither side is liable to the other for indirect, incidental, special, consequential, or punitive damages, lost profits, lost data, or business interruption. Our total liability for anything related to the service is capped at whichever is greater: the fees you paid us in the 12 months before the issue, or US $100.
Nothing here limits liability that can't be limited by law (death or injury from negligence, fraud, wilful misconduct, or consumer rights that can't be waived).
13. Indemnity
If your use of the service, your content, or the outreach you send from it gets us sued by a third party, you'll cover the costs (reasonable lawyer fees included).
14. Changes
We may update these terms. If a change is meaningful, we'll let you know by email or in the product before it kicks in. If you keep using the service after a change, you accept the new terms. If you don't agree, stop using the service and cancel.
15. Governing law
These terms are governed by the laws of the country where the operator of GrazeScout is based. Courts in that country have exclusive jurisdiction, except that either side can ask any court of competent jurisdiction for an injunction to protect intellectual property or confidentiality. If you're a consumer in the EU, UK, or somewhere with mandatory consumer protection law, those rights still apply.
Before suing, both sides will try in good faith to sort things out by email for at least 30 days. Send a written notice to spielewoym@gmail.com.
16. Other
Whole agreement. These terms and the privacy policy are the whole agreement and replace anything we said earlier.
Assignment. You can't transfer this contract without us saying yes in writing. We can transfer it if our company is acquired or restructured.
Severability. If a court strikes a provision, the rest still applies, and the struck part is rewritten to the smallest extent needed to make it valid.
No waiver. If we don't enforce something once, that doesn't mean we've given up the right to.
Not partners. Nothing here makes us partners, employees, or agents of each other.
Notices. Reach us at spielewoym@gmail.com. We reach you at the email on your account or inside the product.
17. Contact
Questions: spielewoym@gmail.com.